Causes and solutions when the computer does not start but the logo appears

This time, we will explain the causes and solutions when the computer does not start but the logo is displayed on the screen.

When a computer starts up, the manufacturer's logo is displayed, followed by the logo of Windows, etc., but the cause may be different depending on which logo causes the computer to stop (not proceed and not start).

There are cases where the problem is caused by the HDD or SSD, or a problem with Windows, so please refer to this article and check.

Reasons why the computer does not start but the logo appears and how to check it

If your computer does not start but the logo appears, there may be a problem with the HDD or SSD, or a problem with Windows.

If the manufacturer's logo appears on a laptop computer, or the motherboard manufacturer's logo on a desktop computer, it is likely that the hardware other than the HDD or SSD is working properly.

In this case, it would be a good idea to remove the HDD/SSD and connect it to another PC to check the status.

We recommend using CrystalDiskInfo to check the status of your HDD or SSD.

CrystalDiskInfo is software that allows you to check the status of your HDD or SSD.
CrystalDiskInfo allows you to easily check the "SMART information" stored on your HDD or SSD.

[How to check the status of HDD and SSD using CrystalDiskInfo]

1. CrystalDiskInfo – Crystal Dew World [en]Get CrystalDiskInfo from.
2. Start CrystalDiskInfo.
3. When started, information such as the health status of the SSD will be displayed.

There is no problem if the "Health Status" item is "Normal," but you should be careful if it says "Caution" or "Abnormal."

If a warning is displayed using CrystalDiskInfo, there may be a problem with the HDD or SSD.
In this case, we recommend cloning the HDD or SSD and replacing it.

If CrystalDiskInfo is normal and the BIOS (UEFI) recognizes the HDD or SSD, there is a high possibility that there is a problem with Windows.

Also, if the computer stops at the Windows logo and does not start, there may be a problem with the Windows system files or programs.

What to do (repair) when your computer won't start but the logo appears

If your computer won't start but the logo still appears, here are some ways to deal with it:

Please note that the solution will differ depending on the cause investigated in the previous section.

• If HDD and SSD are recognized in BIOS and CrystalDiskInfo is normal
• If you check the HDD or SSD with CrystalDiskInfo and it is marked as a caution or warning

If the HDD or SSD is recognized in BIOS (UEFI) and CrystalDiskInfo is normal

If the BIOS recognizes the HDD or SSD, and CrystalDiskInfo shows them as normal, there may be a problem with Windows.

In this case, we recommend that you try restoring Windows in the following order.

If you can make a backup, be sure to make a backup before proceeding.

1. startup repair
2. System restore
3. Boot from the startup disk and run "sfc /scannow" and "chkdsk /fc:" at the command prompt.
4. Boot sector (MBR) repair
5. Recovery from recovery disc
6. Clean installation of Windows

The specific method will be explained below.

startup repair

If your computer won't start but the logo appears, running Startup Repair may solve the problem.

[How to perform startup repair]

1. Your computer keeps failing to start, or uses a system repair disc to start up.
2. Select "Troubleshoot".
3. Select Advanced Options.
4. Select "Startup Repair".
5. Select your account.
6. Enter your password.
7. Select Continue.

System restore

If your computer won't start but the logo appears, performing a system restore may resolve the issue. If a restore point has been created, this feature allows you to restore the state up to that point.

[How to restore the system]

1. Your computer keeps failing to start, or uses a system repair disc to start up.
2. Select "Troubleshoot".
3. Select Advanced Options.
4. Select "System Restore".
5. Select your account.
6. Enter your password.
7. Select Continue.
8. Select Next.
9. Select the point you want to restore.
10. Select Next.
11. Select Done.
12. If a warning appears, select Yes.
13. Once complete, select Restart.

command prompt

If your computer does not start but the logo appears, running "sfc /scannow" or "chkdsk /fc:" at the command prompt may solve the problem.

[How to run "sfc /scannow" and "chkdsk /fc:" at the command prompt]

1. Your computer keeps failing to start, or uses a system repair disc to start up.
2. Select "Troubleshoot".
3. Select Advanced Options.
4. Select "Command Prompt".
5. When the command prompt appears, enter "sfc /scannow".
6. Press the Enter key.
7. Type "chkdsk /fc:"
8. Press the Enter key.

Boot sector repair

If your computer won't start but shows the logo, repairing the boot sector using Command Prompt may solve the problem.

[How to repair boot sector using command prompt]

1. Your computer keeps failing to start, or uses a system repair disc to start up.
2. Select "Troubleshoot".
3. Select Advanced Options.
4. Select "Command Prompt".
5. Type "bootrec /FixMbr".
6. Press the Enter key.
7. Type "bootrec /RebuildBcdr".
8. Press the Enter key.

Recovery from recovery disc

If your computer won't start but the logo appears, if you have created a recovery disc in advance, you can start the PC from there and restore it.

[How to recover from recovery disc]

1. Connect the recovery disc (recovery drive) to your PC.
2. Press the BIOS boot key when the manufacturer logo is displayed to boot the BIOS.
3. Raise the boot order of the recovery disk in the BIOS.
4. Boot your PC from the recovery disc.
5. Select Advanced Options.
6. Select "System Restore".
7. Select a restore point from the list.
8. Select Done.

Clean installation of Windows

If your computer won't start but the logo appears, a clean install of Windows may solve the problem.
Performing a clean install will format and delete data on your PC, so please back up your computer beforehand if necessary.

1. Create installation media. (You can create it on another PC to boot)

• 1. Downloading a Windows 10 disk image (ISO file)Get the file from.
• 2. Run the tool.
• 3. Select "Create installation media for another PC".
• 4. Set edition and bit.
• 5. Select "Create installation media for another PC (USB flash drive, DVD, or ISO file)."
• 6. Select Next.
• 7. Select the media you want to use.

1. After creating the installation media, connect it to the computer you want to perform a clean install on.
2. Boot your computer from the installation media. (When the logo is displayed, press the BIOS startup key to start the BIOS and raise the boot order of the installation media.)
3. Once the installation media has started, configure various settings.
4. Select Next.
5. Select "Install now".
6. Select "I don't have a product key."
7. Select the same edition as the original.
8. Select Next.
9. Select "I agree" and select "Next".
10. Select "Custom: Install Windows only".
11. Select the Windows installation location.
12. Select Format.
13. Select Next.
14. When you restart after completing the clean installation, the initial settings screen will appear as soon as preparations are complete.

If you check the HDD or SSD with CrystalDiskInfo and it is marked as a caution or warning

Check the HDD or SSD with CrystalDiskInfo, and if a caution or warning is displayed, we recommend cloning the HDD or SSD and replacing it.

If you leave your HDD or SSD in poor condition, the situation may worsen and data may be lost.
Therefore, it is a good idea to create a clone as soon as possible and replace it with a new HDD or SSD.

To create a clone, you can use an application to copy data or use a duplicator with error-skipping functionality.
How to clone a hard disk (HDD) or SSD How to deal with failures

[Free] How to copy entire C drive and move HDD to SSD 

I will explain the details in the following articles, so please refer to them.

Causes and solutions for not proceeding from the PC manufacturer's logo (for SSD)

If the PC manufacturer's logo appears and the process stops, there may be a problem with the SSD.
If the SSD is deteriorated, the response may be slow, and as a result, the process may not proceed past the manufacturer's logo.

In this case, you may be able to find out whether the SSD is the cause by removing the SSD and seeing if the display time of the manufacturer logo becomes shorter.

If the SSD is the cause, there is a possibility that it has malfunctioned or deteriorated, so make a backup before replacing it with a new one.

If the manufacturer logo continues to display for a long time even after removing the SSD, the cause may be the DVD drive, USB device, motherboard, etc.

Causes and solutions if your Windows 10 or 11 PC keeps spinning and won't start up

If your Windows 10 or Windows 11 PC screen is spinning and won't start, there may be a problem with Windows.

In such cases, we recommend that you take the following actions after taking a backup.

→If the HDD or SSD is recognized in BIOS (UEFI) and CrystalDiskInfo is normal

Summary of causes and solutions when the computer does not start but the logo appears

This time, we have explained the causes and solutions when the computer does not start but the logo appears.

The causes and solutions may differ depending on whether the computer does not proceed from the manufacturer logo or the Windows logo.

Check the health status of your HDD and SSD, and if there are any problems, we recommend backing them up as soon as possible. Please make sure to back up your data as much as possible before taking any other measures.

There are cases where you cannot proceed past the logo due to a problem with Windows, so in that case you may need to restore Windows.
Even in this case, make sure to keep a backup.