What is support fraud? We will also explain how to erase the trick and remote control.

First, I will write about what to do if you witness a support scam.

• First, take a deep breath and calm down.
• Support scams are almost always virus-free.
  If you force-quit the computer by pressing and holding the power button for a long time, then turn it back on and the computer starts up normally, you should be fine.
  Just to be sure, scan your computer with antivirus software.
• Never call the phone number that appears on the warning screen.
• If you try to remotely control it, it will definitely refuse.

The Internet has become an indispensable part of our daily lives, making our lives more convenient, but on the other hand, the number of malicious fraud cases is increasing. In this blog, we will explain in detail about "support fraud", which is a particular problem. Support fraud is a fraudulent method in which criminals pose as fake technical support providers, contact users, perform remote control, and defraud users of personal information or money. In this article, we will introduce the specific techniques of this support scam and remote control methods, as well as what to do if you are a victim and information security measures to prevent fraud. Please take this opportunity to deepen your understanding of support scams and acquire the knowledge to use the Internet safely.

We will explain support scams, their methods and remote control.

(Point) Support fraud is a type of crime that uses the Internet, and is a growing problem in Japan. This article explains the techniques and remote control of support scams, and suggests measures to prevent damage.

 Support fraud is a crime designed to gain access to a victim's device and steal personal information. Since it is easy to fall victim to a lack of knowledge, it is important to understand its methods and remote control in order to prevent damage.

Learn about common support scam tactics.

• Virus Infection Warning Pop-ups that pretend to be infected by a virus may appear on the Internet. This allows scammers to gain remote access and steal personal information when a victim calls for assistance.
•  Contact by phone or email. Scammers will contact victims by phone or email and claim to have a problem with their computer or smartphone. The attacker then attempts to remotely access the victim's device under the guise of "offering support."
•  Software Updates and Installations Scammers trick victims into installing malicious software on their devices under the guise of software updates and installations. This allows fraudsters to remotely control your device and steal information.

Regarding remote control due to support fraud

Remote control in support fraud is when the scammer takes control of the victim's device. Scammers can remotely access victims' devices and steal personal information and sensitive data. In addition, by remote control, the victim's device may be infected with a virus and further damage may be caused.

Support fraud countermeasures and how to deal with them

To protect yourself from support scams and remote control, the following measures are effective.

(1) Install free security software or paid antivirus software and keep it updated. This helps prevent malicious software from being installed.

(2) Be wary of suspicious phone calls and emails, and avoid providing personal information. In particular, be cautious when responding to support requests over the phone, and if necessary, contact official support.

(3) Be careful of virus infection warnings and pop-ups regarding software updates, and check the information from the official website. If you see a suspicious pop-up, close the website or delete your browser history.

(4) By backing up your device regularly, you can restore important data even if your device is damaged. Changing your password and implementing two-factor authentication are also effective ways to strengthen your account security.

Summary of support fraud techniques, countermeasures, and how to deal with them

Support fraud is a crime that is easy to fall victim to due to its sophisticated techniques. By understanding their methods and remote control, and taking appropriate measures, you can prevent damage from occurring. To use the Internet safely, collect information on a daily basis and take precautions to protect yourself.

What to do if you get remote control from a support scam: Steps to safe device recovery

Learn what to do if your device has been remotely controlled by a support scam, and suggest steps to restore your device's safety.

What happens if you are remotely controlled by a support scam?

Remote control via support fraud carries the risk of personal information leakage and virus infection. If you realize that your device has been remotely controlled, it is important to take prompt and appropriate action to restore the safety of your device and prevent further damage.

Examples of what to do if you are remotely controlled by support fraud

(1) Turn off your device If you notice that it is being controlled remotely, turn off your device immediately. This prevents fraudsters from accessing your data in real time.

(2) Disconnect your Internet connection Before restarting your device, disconnect your Internet connection. This cuts off communication with the remote scammer.

(3) Scan with security software Start your device in safe mode and scan with security software. If a virus or malware is detected, follow the instructions to remove it.

(4) Changing your password If your password is remotely controlled, there is a possibility that the fraudster knows your password. So change your passwords on your devices and online accounts immediately.

(5) Consultation with an expert Even if the safety of the device is ensured, it is advisable to consult an expert in case of damage caused by remote control. Also, report the fraud to the police.

Why do we do this?

Remotely controlled devices are at increased risk of having your personal information stolen. Additionally, infection with viruses and malware may spread the damage to other devices and networks. Therefore, it is important to respond quickly and appropriately by following the steps above to prevent further damage and restore the safety of your device.

Summary of what to do if you are remotely controlled by a support scam

Remote control via support fraud involves many risks, including leakage of personal information and virus infection. If you notice that your device has been remotely controlled, you should immediately turn off your device, disconnect it from the internet, and scan it with security software. Changing your password and consulting an expert are also effective measures to ensure the safety of your device. By properly implementing these countermeasures, it is possible to minimize the damage.

How to remove and deal with the support scam warning that appears on your computer

In most cases, the virus is not actually infected. If you force shut down your computer and restart it again, it should be fine. Just to be sure, use antivirus software to scan your computer to see if it is infected with a virus. (Of course, if it is infected, get rid of it.)

However, if you don't know why you fell for a support scam, you should also try the following methods.

Support scams also commonly use warning messages to trick users. Knowing how to dismiss and deal with warning messages can help protect you from support scams and keep your computer secure.

How to remove support scam warnings

How to delete warning messages 

Force-quit your browser: If you receive a fraudulent message, you can force-quit your browser to dismiss the warning message. Right-click the browser icon on your desktop screen and select "End Task."

Use Task Manager to end the process: If you see a scam message, you can use Task Manager to end the browser process. Press Ctrl + Alt + Delete keys simultaneously to open Task Manager, select the browser process and click End Task.

Clear your browser history and cache: If you receive a fraudulent message, you can clear the warning message by clearing your browser history and cache. Select the option to delete "history" or "cache" from your browser's settings menu and follow the instructions.

 How to avoid falling victim to support scams

a. Installing and updating security software
By implementing security software and updating it regularly, you can protect yourself from warning messages and viruses related to support scams.

b. Review browser security settings
You can prevent warning messages related to support scams by reviewing your browser's security settings and enabling settings that block suspicious websites and pop-ups.

c. Learning how to prevent phishing scams
By being knowledgeable about phishing scams, you can reduce your risk of falling for warning messages related to support scams. Use information on the Internet and specialized books to learn about phishing scam techniques and countermeasures.

d. Regular device backups
Backing up your device regularly will help prevent data loss due to support scams and virus infections. You can also restore data from backups even if your device is remotely controlled.

Warning messages related to support scams often appear when you visit suspicious websites. Scammers often use warning messages disguised as virus infections or security issues to scare users.

Summary of how to clear support fraud warnings and how to deal with them

Warning messages related to support scams are used to scare users into stealing information or installing malicious software. If a warning message is displayed, you can take action by forcibly closing the browser, terminating the process using the task manager, or deleting the browser history and cache.

Additionally, you can protect yourself from warning messages related to support scams by implementing and regularly updating security software, reviewing your browser security settings, learning how to prevent phishing scams, and backing up your device. You can maintain the security of your computer. By taking these measures appropriately, you can prevent damage from support fraud.

I called for a support scam, what will happen if I call? Can I get my money back?

We will explain in detail the risks of calling a support scam, what to do next, and the possibility of refunds, and suggest ways to minimize damage.

If you call a support scam, there is a risk that your personal information will be leaked. By understanding what to do and the possibility of getting a refund, you can minimize the damage.

Risks if you call a support scam

1. Leakage of personal information
2. Unauthorized access via remote control
3. financial damage

We will explain each risk.

1. Personal Information Leakage: Scammers will try to ask you for personal information over the phone. This may lead to leakage of personal information and further damage.
2. Unauthorized remote access: Scammers may trick you into installing remote control software by following instructions over the phone. This poses a risk of unauthorized access to your computer or smartphone.
3. Financial damage: Scammers may ask for money over the phone. If you pay, you will suffer financial damage.

What to do if you call a support scam

1. hang up
2. Change personal information
3. Contacting financial institutions
4. Record keeping and consultation with police

We will explain how to deal with each.

1. Hang up: End the call with the scammer immediately. This minimizes the risk of personal information being leaked.
2. Change your personal information: If you have given out personal information over the phone, please change your personal information as soon as possible. For example, you can prevent unauthorized access to your account by changing your password.
3. Contact your financial institution: If you made a payment over the phone, contact your financial institution immediately and ask them to stop the fraudulent transaction.
4. Keep records and talk to the police: Record any relevant information, such as phone calls or emails from scammers, and talk to the police. This will prevent the damage from spreading.

Possibility of refund for support fraud

1. Difficulty in refunding
2. Submit a damage report
3. Consultation with consumer protection organizations

a. Refund difficulty: Refunds are difficult if the scammer is overseas or cannot be identified. However, some damage may be avoidable if dealt with early.

b. Filing a report: If you have been a victim of fraud, please file a report with the police. As the police investigate, the fraudster may be arrested.

c. Consulting with a consumer protection organization: By consulting with a consumer protection organization, you can receive support for recovering damages and getting a refund.

We will introduce information sent by the police regarding support fraud, and we will introduce pages of each prefectural police department etc.

The damage caused by support scams is on the rise, and by knowing the information provided by the police, you can learn about scam techniques and countermeasures. This will help prevent damage.

We will provide information released by the National Police Agency.

The National Police Agency is disseminating information regarding countermeasures against support scams. Below is an example.

1. Tips for countering support scams: The National Police Agency has issued a warning about support scams and points to prevent damage. For example, it introduces what to do if you receive a suspicious phone call and how to spot a call from a scammer.
2. Fraud damage situation and countermeasures: The National Police Agency regularly announces the situation of support fraud damage and proposes countermeasures. This makes it possible to understand the extent of the damage and what countermeasures are effective.
3. National Police Agency Initiatives: The National Police Agency is working to prevent and resolve support fraud damage. Examples include exposing fraudsters, strengthening related laws and regulations, and conducting awareness-raising activities. Through these efforts, the National Police Agency is fulfilling its role in protecting the safety of the public.

Introducing the web pages of the Metropolitan Police Department, prefectural police, and prefectural police.

• Metropolitan Police Department: The Tokyo Metropolitan Police Department provides the latest information, warnings, and damage cases regarding support scams. Initiatives and collaborative activities in Tokyo are also introduced.
  https://www.keishicho.metro.tokyo.lg.jp/sodan/nettrouble/jirei/warning_screen.html
• Osaka Prefectural Police: The Osaka Prefectural Police is disseminating information on support fraud countermeasures and damage prevention, and also introduces the situation of fraud damage and countermeasures by region.
  https://www.police.pref.osaka.lg.jp/seikatsu/tokusyusagi/14206.html
• Fukuoka Prefectural Police: The Fukuoka Prefectural Police provides information on the actual situation of support fraud damage and countermeasures. It also includes information on educational activities and consultation desks for prefectural residents.
  https://www.police.pref.fukuoka.jp/kitakyusyu/tobata-ps/osirase/saposagi.html
• Hokkaido Police: The Hokkaido Police provides information on support scams and damage prevention measures, and also provides information on local initiatives and consultation centers.
  http://www.police.pref.hokkaido.lg.jp/info/seian/cyber-bouhan-hiroba/bouhan-kyositu/news/1-taisaku/0604-keikoku/0604-keikoku.pdf
• Aichi Prefectural Police: The Aichi Prefectural Police provides information on support scams and points on how to prevent damage. It also introduces initiatives and related events within the prefecture.
  https://www.pref.aichi.jp/police/anzen/cyber/

Support Scam FAQ

Please tell me how to remove the support scam

If a warning appears on the screen, press and hold the power button to force shut down.
If you turn on the power again and it starts normally, there is almost no problem, but just to be sure, scan your computer with antivirus software to check if it is infected.

I called for a support scam, is it okay?

First, hang up the phone immediately. If your personal information is stolen, please contact your credit card company or financial institution and take action.

Please tell me about remote control of support fraud.

Remote support scams may leak personal information or introduce viruses or malware. Please also scan your computer with antivirus software and change your password.

Can I get a refund of the money I paid through support fraud?

It's safe to assume that he will almost never come back. You may be able to get your money back by filing a complaint with the police or filing a complaint with a consumer protection organization. Also, to prevent damage from spreading, be proactive in filing damage reports and consulting with consumer protection organizations.

Let's learn about support fraud cases, and introduce surprising cases and countermeasures.

We will introduce specific examples of support fraud and suggest measures to prevent them. This reduces the risk of becoming a victim.

Why you should know about support scams

Support scams are on the rise, so it's important to be aware of cases and take precautions. By learning about specific cases, you can deepen your understanding of scammers' methods and countermeasures.

Examples of support fraud and their explanations

1. Support scam case 1: Virus infection warning 
2. Support fraud case 2: Unauthorized access notification
3. Support fraud case 3: Verifying credit card information
4. Support fraud case 4: Password change request 
5. Support fraud case 5: Notice of gift campaign

explanation

1. Support Scam Case Study 1: Virus Infection Warning Scammers falsely claim that your computer has a virus and ask you to allow remote access to repair it. Once remote access is granted, scammers can steal your personal information or trick you into paying for paid security software.
   
   countermeasure: Be wary of suspicious phone calls and emails, and don't immediately believe warnings about virus infection that you don't recognize; be sure to check them. It's also important to verify the identity of the person before allowing remote access.
   
2. (2) Support Fraud Case 2: Notification of Unauthorized Access A fraudster claims that your account has been compromised and requests your password to protect it. Once you give out your password, scammers can take over your account, steal your personal information, and cause trouble to others.
   
   countermeasure: Be wary of suspicious notifications and avoid revealing your password directly. It's also important to change your password regularly and set up two-factor authentication to increase the security of your account.
   
3. Support Fraud Case 3: Verifying Credit Card Information Fraudsters falsely claim that your credit card has been fraudulently used, and ask for your card information and PIN number to confirm. Once they have this information, the scammer will fraudulently use your credit card and incur a hefty bill.
   countermeasure: Never give out your credit card information over the phone or email. Additionally, if you suspect fraudulent use, it is important to contact your credit card company immediately to confirm.
   
4. Support Scam Case 4: Request to Change Password Scammers claim your account has been compromised and ask you to change your password. The scammer then directs you to a fake website and steals your new password.
   
   countermeasure: If you are requested to change your password, please log in from the official website or app and change it. Also, check if the link destination is correct and if in doubt, visit the official website.
   
5. Support scam case 5: Notification of gift campaign Scammers will inform you that you have won a gift campaign and ask for your personal information and money. Once you provide your information, scammers will use it to your advantage, resulting in financial losses and personal information leaks.

countermeasure: Be wary of communications about unknown campaigns or sweepstakes, and check campaign details and organizers before providing personal information or money. Also, be especially careful if you have no recollection of applying.

Summary of support fraud examples

It is important to know about cases of support fraud and take countermeasures to prevent damage. Be wary of suspicious contacts and check the identity of the person and the authenticity of the information before providing personal information or money. You can also reduce your exposure to support fraud by strengthening your account security and alerting those around you. Please use this article as a reference to keep yourself and your loved ones safe.

What is support fraud? Summary of techniques, remote control, and how to erase

In this article, we explained the outline, techniques, and remote control of support scams. We also introduced how to eliminate and deal with problems caused by fraud, examples of support fraud, and police web pages.

Support scams are scams in which scammers pose as fake technical support agents in order to gain access to victims' computers and personal information. The main methods used include virus infection warnings, unauthorized access notifications, and credit card information verification. Scammers remotely take control of victims' computers and steal personal information or force them to purchase paid services.

In order to protect yourself from support scams, it is important to be careful about suspicious communications and never forget to check them. It's also important to verify the identity of the person before allowing remote access and to strengthen account security.

Warning messages on your computer due to support scams can be removed using task manager or antivirus software. Effective countermeasures include deleting suspicious applications and reviewing security settings.

Finally, in order to avoid becoming a victim of support fraud, it is essential to gather information and alert those around you. Use this article as a reference to keep yourself and those around you safe.