Explaining how to solve the problem when the keyboard is not responding or strange on your Chromebook!

This time, we will explain how to resolve the issue when the keyboard does not respond on a Chromebook.

If your Chromebook keyboard doesn't respond or is strange, the following solutions may be effective.

• Restart your Chromebook
• Hardware reset
• Log in with a different user
• Reset settings to default
• Initialize Chromebook etc.

This article also explains how to switch the keyboard on your Chromebook and what to do if you can't input Japanese in certain applications, so please use this as a reference.

What to do if the keyboard on your Chromebook is strange or unresponsive? Here's the answer!

In this article, we will explain how to resolve the issue when your Chromebook's keyboard is strange or unresponsive.

• Restart your Chromebook
• Perform a hardware reset
• Log in as a different user or guest
• Reset settings to default
• Initialize your Chromebook
• If your Chromebook keyboard is unresponsive: ASUS

If you are having problems with the keyboard not responding on your Chromebook, please refer to this article and try some of the items you are aware of or easy solutions.

Restart your Chromebook

If your Chromebook's keyboard doesn't respond or is strange, there may be a temporary problem with the main unit.

If this happens, try restarting the device once.

When restarting, it is a good idea to also disconnect any connected peripherals.

After restarting, try to see if the problem is resolved.

Also, if removing a peripheral device resolves the issue, the problem may be with that peripheral device.

Perform a hardware reset

If your Chromebook's keyboard is unresponsive or strange, performing a hardware reset may solve the problem.

However, be careful as resetting the hardware may delete data in the Downloads folder.

Here's how to reset the hardware:

[How to reset hardware on Chromebook]

1. If your Chromebook is running, turn it off.
2. Disconnect any peripherals connected.
3. Turn on the power while holding down the "Update" key on the keyboard.
   For tablets: Press the "Volume up button" and "Power button" for more than 10 seconds
4. Once the device starts up, release the "Update" key.
5. Then release the "Power" key.

In this way, you can reset the hardware by pressing the update key and power key at the same time to start your Chromebook.

After booting up, check to see if the keyboard responds.

Log in as a different user or guest

If the keyboard on your Chromebook doesn't respond or is strange, try logging in as a different user or as a guest user.

If there is a problem with the user account itself, it may be possible for other users to use the keyboard without any problems, but the original user's keyboard may not respond.

If the keyboard responds without any problems with another user, there may be some problem with the original user account, so you may want to create a new account.

[How to log in as a guest]

1. If you are logged in, click the time area displayed in the bottom right corner.
2. Select "Logout".
3. After logging out, the login screen will be displayed, so select "Browsing as a guest".
4. Google Chrome will start.
5. Try typing some characters into the search box and see how the keyboard responds.

[How to add a new account]

1. If you are logged in, log out.
2. Select Add User.
3. Add your Google account.
4. Enter your email address and password.
5. Follow the on-screen instructions to add users.

After creating a new account, please check if you can now input using the keyboard.

Reset Chrome settings to default

If the keyboard on your Chromebook is unresponsive or strange, you may be able to resolve the issue by resetting Chrome's settings to their defaults.

The method to initialize Chrome settings is as follows.

[How to reset Chrome settings to default]

1. Start Google Chrome.
2. Select the icon with vertical dots in the top right corner (Google Chrome Settings).
3. Select "Advanced Settings".
4. Select "Reset settings".
5. Select Restore settings to original defaults.
6. Select "Reset settings".

Once the reset is complete, check if you can use keyboard input on Chrome.

Initialize your Chromebook

If your Chromebook keyboard doesn't respond or is strange even after trying various solutions, resetting the device may solve the problem.

When you initialize your Chromebook, your data will also be deleted, so be sure to back up any data you have saved on your Chromebook.

Here's how to initialize your Chromebook:

[How to initialize your Chromebook]

1. If you are logged in as any user, log out.
2. Press "Ctrl" + "Alt" + "Shift" + "R" keys.
3. Select "Restart".
4. Select "Powerwash".
5. Select Next.
6. Follow the on-screen instructions to initialize and log in.

Once the initialization is complete, check to see if the keyboard is now responsive.

If your Chromebook keyboard is unresponsive: ASUS

If your ASUS Chromebook's keyboard is unresponsive, there can be various reasons.

Possible solutions include:

• Reboot the main unit
• clear browser cache
• Securing the capacity of the main unit
• OS updates etc.

If you are unable to type text due to browser cache, there may be cases where the browser stops working when you open the browser and try to search.

In this case, try clearing your browser's cache using the following method.

[How to clear browser cache]

1. Open your browser.
2. Select the icon with vertical dots in the top right corner (Google Chrome Settings).
3. Select "Privacy & Security".
4. Select "Delete browsing history data."
5. Select the period and content you want to delete (in this case, ``Cached images and files''), then select ``Delete data.''

Also, if the OS is not updated, problems may occur in other parts, so we recommend checking it regularly.

What to do if you can no longer input Japanese on your Chromebook keyboard

This article explains how to solve the problem when you can no longer input Japanese using the Chromebook keyboard.

• If there is a problem with the software
• If CapsLock is enabled
• If the language settings are incorrect
• If you cannot input Japanese in Google Docs

If you are having trouble typing in Japanese, please try some of the simple solutions.

If an error or malfunction occurs on the main unit

If you are no longer able to input Japanese using your Chromebook's keyboard, there may be a problem with the main unit due to a long period of startup, etc.

In this case, try restarting the device once.

By restarting the device, any errors or problems that may have occurred temporarily on the device will be resolved, and Japanese input may also be improved.

In this way, if you are unable to input Japanese due to a problem such as when your Chromebook has been running for a long time, the problem may be resolved by restarting the device.

If there is a problem with the software

If you are unable to input Japanese using a specific software on your Chromebook, there are cases where the problem is caused by interference between that software and other software.

If this happens, try restarting or updating the software.

If the problem still persists, you may need to uninstall it.

Please check to see if other users have had the same problem, as you may be able to find a solution.

If CapsLock is enabled

If you cannot input Japanese on your Chromebook, CapsLock may be enabled.

When CapsLock is enabled, alphanumeric characters can be entered in uppercase, but Japanese characters cannot be entered.

On Chromebooks, CapsLock is enabled by pressing the "Search" key + "Alt" key.

Therefore, if you have enabled Caps Lock by mistake, you can enter Japanese by pressing the "Search" key + "Alt" key again.

If the language settings are incorrect

If you cannot input Japanese on your Chromebook, the language settings may be incorrect.

If hiragana is not displayed when you enter text and a different language is entered, this may be the case, so check your settings.

[How to check/change language settings]

1. Open Settings.
2. Select "Advanced Settings".
3. Check "Languages and input methods" and make sure "Japanese" is selected.

Also, if you want to input Kana instead of Romaji input, you can select "Input and keyboard" under "Language and input methods", select "Japanese", and switch from "Basic settings".

If you cannot input Japanese in Google Docs

While using a Chromebook, there are cases where you suddenly become unable to input Japanese in Google Docs.

In this case, even if you switch between kana and alphanumeric characters, the input itself remains alphanumeric, and you will not be able to input Japanese.

As a workaround, the problem may be resolved by returning from the Google Docs input screen to the Google Docs document list.

As a test, try entering characters into the search box on the document list screen of Google Docs.

Once you have confirmed that you can enter Japanese normally, go back to the document you had open earlier and check if the problem is resolved.

If you still cannot input Japanese, try closing the Google Docs application or restarting your PC.

How to switch keyboard on Chromebook

If the main unit has an English keyboard instead of a Japanese keyboard, there may not be a key to switch between kana and alphanumeric characters.

To switch keyboards in this case, press the "Ctrl" key and the "Space" key at the same time.

In this way, if you want to switch between kana and alphanumeric input on your Chromebook even though the main unit has an English keyboard, you can do so by using the "Ctrl" key and "Space" key shortcuts.

Summary of solutions when the keyboard does not respond on a Chromebook

This time, we explained how to fix the problem when the keyboard on your Chromebook is strange or unresponsive.

If your Chromebook is experiencing a temporary problem, restarting it may resolve the issue.

If no matter what solution you try, it still doesn't work, consider initializing it.

However, before initializing it, we recommend backing up your data just in case.

Also, if only certain keys do not respond, or if you can type characters by connecting an external keyboard, the keyboard itself may be malfunctioning.

In this case, the keyboard needs repair, so please consult a repair shop.